Privacy Policy - PailotX

This Privacy Policy outlines how PailotX ("we", "our", or "us"), available at pailotx.com, collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and car booking services. By accessing or using our services, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described herein. We are committed to ensuring that your privacy is protected at all times.

Information We Collect

We collect personal information to provide safe, efficient, and personalized ride-hailing and vehicle rental experiences.

• Personal Information: Name, email address, mobile phone number, profile photo, and government identification details (for driver verification and safety).
• Location Data: Real-time geolocation coordinates from your mobile device to match riders with nearby drivers and enable trip tracking.
• Usage & Device Data: Device specifications, operating system, IP address, app interaction logs, and trip history.
• Payment Information: Transaction history and payment details processed securely through certified third-party payment gateways.
• Cookies and Tracking Technology: We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use your information to operate, improve, and secure the PailotX platform:

• To facilitate seamless ride bookings, driver dispatch, and navigation.
• To calculate accurate fares and process payments safely.
• To provide customer support and resolve user disputes 24/7.
• To enhance platform safety, conduct fraud prevention, and verify rider and driver credentials.
• To send ride receipts, important service updates, and relevant promotional offers.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share information only under necessary circumstances:

• Between Drivers and Riders: Limited details (e.g. first name, pick-up location, vehicle details) are shared to successfully fulfill trips.
• Service Providers: Trusted third parties providing cloud hosting, SMS notifications, and payment processing.
• Legal & Safety Requirements: When mandated by law enforcement or regulatory authorities to protect safety and comply with legal obligations.

Data Security

We implement stringent technical and organizational measures to safeguard your personal data:

• Data Encryption: Advanced SSL/TLS encryption during data transmission and high-standard encryption at rest.
• Access Controls: Strict role-based access controls limiting data access solely to authorized personnel.
• Regular Audits: Continuous vulnerability assessments and security evaluations to defend against unauthorized access.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact our privacy team at support@pailotx.com or reach out through our Contact Form.